Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalised and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
While our roots are in NYC, we're intentionally investing in Belfast and Northern Ireland as a key hub, with an established leadership presence, a local team, and community for the long term. This role is fully remote, offering you flexibility to work from anywhere within NI.
Your new role
As a Senior Quality Engineer, you are a technical quality assurance professional with deep expertise in hands-on testing, automation engineering, AI-driven quality practices, and Agile process optimisation. You'll lead the charge in building intelligent test automation frameworks, conducting comprehensive hands-on testing, and leveraging AI technologies to enhance test coverage and efficiency. You'll champion continuous improvement within Agile workflows, advocating for whole team quality practices and helping teams refine their processes for faster, more reliable delivery.
The wider Quality Engineering team has 10 experienced QA professionals who work cross-functionally across the UK and US, with your reporting line being directly to the Senior Director of Quality Engineering.
This is a great opportunity to help influence the direction and approach to Quality Engineering, Automation and AI within a growing Quality Engineering team.
How you'll make an impact
- Drive continuous improvement of Whole Team Quality (WTQ) practices by advising teams on shared quality ownership and establishing quality processes and metrics that align with Agile goals.
- Drive collaboration with stakeholders through deep product knowledge by implementing cross functional quality initiatives that prevent organisational silos.
- Develop and maintain automated test suites using modern frameworks (e.g Selenium, Playwright, Appium) embracing AI-enhanced functionality to optimise test coverage and reduce manual effort.
- Plan and conduct hands-on exploratory testing complimenting the WTQ approach to identify edge cases, usability issues, and defects.
- Perform hands-on API and integration testing using automation tools such as Postman and REST Assured.
- Conduct hands-on cross browser and mobile app testing across devices and platforms, utilising cloud-based testing services and device farms.
- Evaluate and implement emerging AI testing tools and technologies to maintain competitive advantage in quality engineering practices.
- Mentor team members on automation best practices, AI integration techniques, and hands-on testing methodologies.
- Support hiring by conducting technical interviews and evaluating candidates' automation and hands-on testing capabilities.
- Partner with engineering stakeholders to develop transparent test strategies, plans and metrics.
- Partner with Customer Success to investigate user feedback, document reproduction steps, and drive defect resolution.
- Provide regular, transparent updates on test execution status delivered to leadership and project stakeholders.
What will set you up for success
- Bachelor's Degree in Computer Science, Software Engineering, Information Systems or equivalent practical experience.
- 5+ years of hands-on experience in Quality Engineering, Test Automation Development, or Software Testing.
- 2+ years building and maintaining automated test frameworks from the ground up using C#, Python, Java, JavaScript, or TypeScript with tools such as Selenium WebDriver, Cypress, Playwright, XCUITest, Espresso and Appium.
- Strong experience with API testing tools and frameworks (Postman, REST Assured, SoapUI).
- Hands-on experience with AI testing platforms such as Claude Code, Copilot, Cursor, or similar intelligent testing solutions.
- Proven track record of reducing test execution time and improving test reliability through automation and AI solutions.
- Experience with CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions, CircleCI) and automated test integrations.
- Experience with containerisation and cloud technologies (Docker, Kubernetes, AWS, Azure) for test environment management.
- Proficient in test data generation and QA environment maintenance leveraging AI where appropriate.
- Experience in leveraging observability and monitoring tools to ensure continuous quality validation.
About Olo
Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source — so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology's positive impact and creating a world where every restaurant guest feels like a regular.